Privacy Policy

Introduction & Overview

Welcome to Q TECH, operating through myqtech.in. We respect customer privacy and handle personal information responsibly. This Privacy Policy explains how information provided to Q TECH is collected, used, shared, retained and protected in connection with our appliance repair services, customer support and related service activities.

Information We Collect

For service requests and direct customer communication, Q TECH collects information that you provide when booking a service, contacting us or communicating about an existing service.

• Name: The name provided with your service request or communication.
• Phone Number: The contact number provided for booking, technician coordination and service communication.
• Email Address: Your email address where you choose to provide it or contact Q TECH by email.
• Service Address: The address manually provided by you so that the assigned technician can reach the service location.
• Service Details: Information you provide about the appliance, requested service, reported fault or issue description.
• Service & Payment Records: Relevant booking, repair, invoice, payment, warranty, complaint or refund-related information created or maintained in connection with your service where applicable.

How We Use Your Information

Q TECH uses customer information where reasonably necessary to provide, manage and support the requested appliance repair service.

• Service Booking: To receive, process and manage your appliance repair request.
• Technician Assignment: To assign an appropriate professional Q TECH technician for the requested service.
• Customer Communication: To contact you regarding bookings, technician coordination, service updates and customer support.
• Service Administration: To maintain relevant booking, repair, invoice, payment and warranty-related records where applicable.
• Service Verification: To review and handle service complaints, repeat-service requests, warranty matters, payment questions, refund requests or service-related disputes.
• Legal & Business Requirements: To maintain information where reasonably necessary for legitimate business records or where required by applicable law.

How Information May Be Shared

Q TECH does not sell or rent customer personal information to third parties for their own advertising purposes.

Relevant service information may be shared with the Q TECH technician assigned to your request where needed to contact you, locate the service address, understand the reported appliance issue and perform the requested service.

Where reasonably necessary, relevant information may also be processed through service providers used to support Q TECH's website, communication or business operations. Such information should be limited to what is reasonably required for the relevant purpose.

Information may also be disclosed where required by applicable law, a lawful authority or a valid legal process.

Service Communication

Q TECH may contact you using the contact information you provide in connection with a service request or existing service matter.

Service communication may include booking confirmation, technician coordination, appointment or repair updates, payment or warranty-related communication and customer support.

Service-related communication necessary to complete or support an active request may continue while that service matter remains open.

Consent & Customer Choices

When you provide information for a service request or contact Q TECH, Q TECH uses that information for the service, communication and support purposes described in this Privacy Policy.

Where consent is the applicable basis for processing, you may request to withdraw that consent for future processing where applicable. Withdrawal does not affect processing that was validly carried out before the withdrawal.

Certain information may still need to be retained or used where reasonably necessary to complete an existing service, maintain legitimate service or payment records, resolve an ongoing matter or comply with applicable legal requirements.

Data Security

Q TECH takes reasonable measures to help protect customer information against unauthorized access, misuse, loss, alteration or unnecessary disclosure.

Access to customer information is limited to where it is reasonably required for service, support, administration or legitimate business operations.

No method of storage or transmission can provide an absolute guarantee of security. If a personal data incident requires action or notification under applicable law, Q TECH will handle the matter in accordance with the applicable requirements.

Data Retention & Privacy Requests

Customer information is retained only for as long as reasonably necessary for the purpose for which it is required, including service records, customer support, invoices, payments, warranty-related matters, disputes or legitimate business and legal requirements.

You may contact Q TECH to request correction, updating or deletion of personal information associated with you, where applicable.

Q TECH may reasonably verify the identity or service details connected with a privacy request before taking action, to help prevent unauthorized access, alteration or deletion of another person's information.

Information may be retained where retention remains reasonably necessary for an active service, payment or invoice record, warranty matter, complaint or dispute, legitimate business requirement or applicable legal obligation.

Third-Party Links & Services

The Q TECH website may provide links to external services such as WhatsApp, maps or other third-party platforms for customer convenience, communication or service-related purposes.

When you choose to use an independent external platform, that platform's own privacy policy and terms apply. Q TECH does not control the privacy practices, security or independent processing activities of third-party platforms.