FAQs

A: Q TECH Refrigeration provides repair and service for air conditioners, refrigerators, deep freezers, washing machines, microwaves, RO systems, dishwashers, geysers, chimneys and other major home appliances.

A: Yes, same-day visits are available in most areas, depending on slot availability and technician routes. At the time of booking you will see the estimated arrival time for your location.

A: A basic visual inspection is usually free. For detailed diagnostics or advanced testing, a nominal inspection fee may apply. The exact fee will be shown clearly on the booking page before you confirm.

A: We always prefer genuine / OEM spare parts. If an OEM part is not available, we use high-quality compatible parts. Part details and warranty information are mentioned clearly on the invoice.

A: In most cases, repairs are completed on-site at your location. If a major component replacement or special workshop tools are required, our technician will explain the issue and suggest a pickup/workshop repair option before proceeding.

A: Simple repairs usually take 30–90 minutes. Complex issues or jobs that require ordered parts can take 1–3 days, depending on part availability. The technician will share an estimated timeline after inspection.

A: Visiting charges are city-specific and generally fall between ₹149 and ₹299. The exact amount will be shown clearly on the booking confirmation screen before you submit your request.

A: Yes. Once a technician has visited your location and completed the inspection, the visiting / inspection charge is applicable even if you decide not to proceed with the repair.

A: After diagnosis, the technician will identify the required part and share an estimate on-site or before generating the invoice. Your final bill will show the part price and GST clearly itemised.

A: No. There are no hidden charges. Your invoice will clearly show all labour charges, spare part costs, taxes and any additional services taken so you have full transparency.

A: Our pricing is standard and fixed for fairness and transparency. In special cases or during active promotions, applicable discounts or offers will be applied automatically and shown on your estimate.

A: Yes. A proper GST invoice is automatically generated for every completed service or spare parts purchase. You can download the PDF invoice from the link sent to your WhatsApp, SMS or email.

A: Standard repair warranty ranges from 30 to 90 days, depending on the type of repair and the component involved. The exact warranty period will be mentioned clearly on your invoice.

A: Spare parts generally come with a manufacturer warranty between 3 and 12 months, depending on the part and brand. These details are provided on the bill and, where applicable, the warranty card.

A: Please contact our support team with your invoice number and job ID via WhatsApp or phone. We will verify the issue and schedule a free re-check or repair visit if it falls within the warranty terms.

A: Warranty generally covers defects related to the repair work and the replaced parts. Physical damage, water damage, power surge damage or misuse of the appliance are not covered. Detailed terms and conditions are mentioned on the invoice and warranty policy.

A: If the same problem reoccurs within the valid warranty period and is related to the previous repair, we will provide a free re-inspection and corrective repair as per the warranty terms.

A: Once you submit a booking, our system automatically assigns the nearest available certified technician based on location, appliance type and time slot. If you need a specific brand specialist, you can mention it in the booking notes.

A: Every technician has a unique ID (for example: TECH-RPR-001). This ID is shown on your booking details and invoice so that you always know who is visiting your location.

A: Yes, our verified technicians carry a company ID card and usually wear branded uniform or safety gear while visiting your premises, for easy identification and security.

A: Technician profiles show their skills, brands handled and experience summary inside the admin/technician panel. For customers, basic details such as technician name and code are shared in the booking confirmation message and invoice.

A: Yes. After your service is completed, you will receive a link to rate the service and share feedback. Ratings help us maintain quality and reward top-performing technicians.

A: You can book a service through our website booking form, via WhatsApp, by calling our support number, or from your customer panel (if you have an account). The “Book Service” button on the homepage will guide you to the booking options.

A: In most cases, no advance payment is required. You can pay after the service is completed. For certain special jobs or high-value spare part orders, a token advance may be requested and will be communicated clearly before you confirm.

A: We accept UPI, debit and credit cards, net banking, popular wallets and cash payments. Digital payment details are shared by the technician or on the invoice.

A: Bookings cancelled at least 2 hours before the scheduled visit are usually free of charge if the technician has not started travelling. If a technician is already dispatched or has reached your location, the visiting charge may still apply. Full policy details are mentioned in the booking confirmation.

A: After the service is completed, our system generates a Job ID and GST invoice automatically. A secure link to view and download the PDF invoice is sent to you via WhatsApp, SMS and email.

A: An AMC (Annual Maintenance Contract) typically includes regular servicing, preventive maintenance, basic cleaning, priority bookings and discounted labour charges. The exact coverage depends on the plan you choose and is mentioned in the plan details.

A: We usually offer 6-month and 12-month AMC plans for most appliances. Custom long-term or bulk/enterprise plans can also be arranged on request.

A: Our system sends automatic renewal reminders before your AMC expires via email, SMS or WhatsApp. You can review the plan and renew it in just one click from your customer panel or payment link.

A: In most standard AMC plans, labour and service visits are included, while spare parts are charged extra if required. If any plan includes parts coverage, it will be mentioned clearly in the plan description.

A: Your customer panel shows complete AMC details, including active plans, past invoices, scheduled visits and renewal status so that you can track everything in one place.